Accommodation

Booking terms

These terms cover a stay you book online at Volcanoview: a glamping tent, a tipi, a camper spot, or a tent site. You agree to them before you pay the deposit. General camping, where you simply arrive, is first come, first served and is not one of these bookings.

Money

• You pay a 20% deposit when you book. The deposit is non-refundable if you change your mind.
• The balance is paid on arrival, before you settle in. It is not taken online.
• A $200 bond is held on your card when you arrive, not online. If there is no damage, we release it within 7 days of check-out.
• Prices are in New Zealand dollars and include GST. A launch offer, if one is running, is taken off before the deposit is worked out. The summary shows the total, the deposit, and the balance before you pay.

The stay

Volcanoview is at 1917 Egmont Road, Kaimiro, Taranaki 4386. Check-in is from 3pm. Check-out is by 10am.

• A glamping tent sleeps up to three adults, or two adults and two children. There is a queen bed, with linen and towels. The shortest stay is two nights. Online bookings are up to three nights. The tent is $225 a night. The tent price includes two adults. A third adult is $40 a night, and each child aged 3 to 11 is $20 a night. Children under 3 are free. These are added to the tent price for every night of the stay. Dinner and breakfast is from $75 per person per night, for the nights you choose. For two people that is $150 a night, so the night with dinner and breakfast is $375. Dinner and breakfast for a child aged 3 to 11 is half price.
• Three tipis, $60 a night. Each sleeps 2. Bring your own bedding.
• There are 5 camper spots and 5 tent sites. The price is per site per night and includes two adults. A camper spot is from $45 a night for two. A tent site is from $40 a night for two. On a tent site, each extra adult (12 and over) is $16 a night, each child aged 3 to 11 is $8 a night, and children under 3 are free. A tent site takes up to 6 people, including under 3s. You bring your own van or tent. The sites are unpowered, with access to power for charging phones and devices, and Wi-Fi on site.
• Hot showers and toilets are shared. The restaurant is on the grounds when it is open. It is closed Monday and Tuesday. The tents, tipis and sites stay open.

Changes, cancellations, no-shows

If you change your mind, do not arrive, or cancel, the deposit stays with us. We do not charge the balance online, and we do not refund unused nights or unused meals.

A no-show is a cancellation. If you will be late, tell us. Check-in is from 3pm. If you have not arrived and we have not heard from you by 8pm, we may treat the stay as a no-show and release the site. The deposit is still not refunded.

We may agree to move your dates if we have room. That is a favour, not a right. Ask by email or phone. A move, if we agree, is to a stay of the same kind.

If we cancel, or we have to close the site for safety, you choose new dates or a refund of the deposit. We will say so as soon as we know.

Weather

Taranaki weather turns. We do not refund for ordinary wind, rain, or a forecast you do not like. If we have to close for safety, you choose new dates or a refund of the deposit.

House rules

• Quiet hours are 10pm to 8am. Voices, music and vehicles stay low so other guests can sleep.
• No smoking in tents, tipis, or any canvas.
• No open fires except where we provide them. Never inside a tent or tipi, and never left alone. Put a fire out before you sleep or leave.
• No pets unless we have agreed in writing or by email before you arrive.
• Children are welcome and need to be supervised. The grounds are a working place, with animals and a fire.
• Do not bring more people than the stay allows. The limit is shown before you pay.
• Park in the spaces we show you. Do not drive onto the grass or block another guest.
• Take your rubbish with you, or use the bins we point out. Do not leave food out.
• The land, the garden, the animals and the neighbours are part of the stay. Leave gates as you find them.
• If you break these rules, we can ask you to leave. The deposit is not refunded, and the balance for nights already used is still due.

Damage

You are responsible for damage beyond fair wear and tear, caused by you or your guests. We take that cost from the $200 bond. If the repair or replacement costs more than the bond, we charge the difference, and we show you the evidence: a photo, an invoice, or both. Tell us if something breaks. Ordinary use is not damage.

Your rights, and our liability

Nothing here takes away your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Under the Consumer Guarantees Act 1993, the stay must be provided with reasonable care and skill and be fit for the purpose you made known to us. We do not exclude or limit those guarantees for guests who are consumers.

Under the Fair Trading Act 1986, we will not mislead you about the stay, the price, or these terms. The price, the dates, what is included, the deposit, the balance, and the bond are shown before you pay.

Where the law allows a limit, our liability for a stay is limited to resupplying the stay or paying the cost of having it supplied again. We do not limit liability for anything the law says we cannot limit, including personal injury caused by our negligence, or a failure of a consumer guarantee.

Privacy

We collect your name, email, phone and the details of the stay so we can host you, take the deposit, and send the confirmation. We keep that information under the Privacy Act 2020. Stripe processes the card payment. We do not store your card number. Our privacy policy says how to ask for your information or a correction.

As a registered camping ground we keep a camp register. For every stay, including general camping and self check-in, it holds the name and home address of the person responsible for the group, the site, the arrival and departure dates, and the number of people. We keep it to comply with the Camping-Grounds Regulations 1985, regulation 10, and we may show it to an inspector on request. For a camper spot or self check-in we also note the vehicle registration.

Contact

Volcanoview, 1917 Egmont Road, Kaimiro, Taranaki 4386.
Email info@volcanoview.co.nz
Phone or text 027 237 4323

These terms are governed by New Zealand law. The website’s general terms and conditions still apply to use of the site. If they disagree with these booking terms about a stay, these booking terms win.