We get hundreds of reviews from our guests in our guest book. Yes, they are not always positive, but that is ok, because we are also human and can make mistakes. And we do try to accommodate to new ideas and or wishes.
Most problematic however are sites like TripAdvisor where people can indiscriminately and anonymously criticize anyone (not just us) about anything. Please have a look at this site then you understand what we mean. Reviews about our food, service, playground, prices are always appreciated, but silly reviews that absolutely do not refer to any of these items are worthless.
At the moment we have a 4.5 star ranking and this results according to the TripAdvisor algorithm in rank #122 out of 158 restaurants in the New Plymouth area. It feels like an offense but we cannot change this. We do not ask our friendly guests to write a review and we thus have to wait and see what happens next.
This is a review from Sierra I received today May 9, 2017:
We are back from our Honey Moon and in Australia. I just wanted to say a big thank you to you and your staff for our wonderful wedding reception. The restaurant looked amazing and everyone had such a good time playing on the buggies and flying fox at the start. We have had so many comments about the food, with one person saying it was the best ham they have ever and another person said the same about the potatoes. I am pretty sure most people had seconds and even thirds. The desserts were also just as popular. I have attached some photos for you from the night. The restaurant has a magical feel and the staff were so friendly and helpful.
Thanks again and we look forward to coming back for a meal next time we are in NZ.